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My SSP

My SSP (Student Support Program)

The Student Support Program, called My SSP, is an early intervention model that helps students address day-to-day challenges before they become bigger issues.
All services are 100% confidential and free of cost to students!

Students currently staying out of state can get access to support by: 

  • Downloading the free My SSP App! (available from the App Store or Google Play).
  • Calling 1-866-743-7732 from North America.
  • Calling from outside North America, dial 001-416-380-6578.
  • Visiting us.myissp.com and selecting West Virginia University.

The program provides the following: 

  • Access to clinical counselors: the student support advisors have experience working with students and speak multiple languages.
  • Effective and convenient ways for students to access support via telephone, chat, video, mobile app or web.
  • Immediate support is available via telephone, chat, the app, or the web:
    • Telephone support is available in 30+ languages
    • Chat, app, and web support is available in simplified Chinese, Korean, Arabic, Latin American Spanish, French, and English.
  • Ongoing support is available by telephone or video.

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