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COVID-19

Update on services

We hope you are staying healthy and as connected as you can to those that help you feel supported in these unprecedented times. We want to provide you with an update on our services. Due to continuing challenges from COVID-19, as of March 25, Carruth staff will begin working remotely.  This was not easy decision to make but we want to take every precaution to safeguard the health of our students and staff.  

One step that we know from the experts is to practice social distancing by encouraging you to remain at home with your families and engage in online classes from there. This is also a step we can take to support you, ourselves, and the larger WVU community.  

If you are participating in counseling at Athletics or at Health Sciences (BeWell) please contact your counselor for information about your care.  

Please understand we want to protect our ability to serve students in need of mental health resources and to do that, we must limit our in-person services to those who are truly in crisis. This does not mean we are no longer offering services to students, but we need to shift how we do business to ensure safety.  


Appointments while courses are online

What this potentially means for your care is: 

If you are currently engaged in care, your clinician or their supervisor should have reached out to you directly. If this has not occurred and you want to continue counseling services, please contact us at 304-293-4431. 

  • If you are in West Virginia and want to continue services, contact your clinician directly. They will explain telehealth counseling and other options. 
  • If you are in West Virginia and have never been to the Carruth Center and would like to begin services, call us at 304-293-4431 and ask to schedule a phone triage so that we can talk with you about treatment possibilities.  
  • If you are currently outside of West Virginia and would like access to counseling services, you can access care through My Student Support Program.  View the details on My SSP. 

If you are experiencing a psychological/psychiatric emergency:

  • During operational hours (8:15 AM – 4:45 PM), call 304-293-4431 and press the appropriate option. 
  • Our emergency after-hours services ( 304-293-4431, x1) and our Crisis Text Line (text WVU to 741741) are also available after 4:45 pm and on weekends. 

Groups and classes

SAP psychoeducational groups and classes are suspended until further notice.  Your counselors and group leaders will be in touch with you about how to complete your SAP program.

Group counseling is suspended until further notice. Your group leaders will reach out to you with information you may find useful during this time.

Resources you can use

We offer many self help resources online: blog posts, Crisis Text Line information, self-care tips and more! You can see everything we offer on our resources page

spring flowers on the downtown campus

Psychological Emergencies

Students experiencing a life threatening emergency should always call 911

Resources available for mental health emergencies:   
  • Call the Carruth Center office 24/7 at 304-293-4431 
  • Go to the nearest emergency room
    J.W. Ruby Memorial Hospital
    1 Medical Center Drive
    Morgantown, WV 26505

Crisis Text Line

Crisis Text Line is a free, confidential, 24/7 service offered to WVU.  Text WVU to 741741 to reach a live, trained Crisis Counselor. 

The  Crisis Text Line  is not a replacement for regular mental health services.  Think of the Crisis Text Line as a tool that can help when you need some support and aren't sure what to do. 

The Crisis Counselor will invite you to share what is happening and text back and forth with you.  Learn more about how it works. The Crisis Counselor will help you move from a "hot moment to a cool calm" and may provide resources for you to use afterwards. 

My SSP (Student Support Program)

The  Student Support Program, called My SSP, is an early intervention model that helps students address day-to-day challenges before they become bigger issues.
All services are 100% confidential and free of cost to students! 

Students currently staying out of state can get access to support by:
  • Downloading the free My SSP App! (available from the App Store or  Google Play).
  • Calling 1-866-743-7732 from North America.
  • Calling from outside North America, dial 001-416-380-6578.
  • Visiting  us.myissp.com and selecting West Virginia University.
The program provides the following: 
  • Access to clinical counselors: the student support advisors have experience working with students and speak multiple languages.
  • Effective and convenient ways for students to access support via telephone, chat, video, mobile app or web.
  • Immediate support is available via telephone, chat, the app, or the web:
    • Telephone support is available in 30+ languages
    • Chat, app, and web support is available in simplified Chinese, Korean, Arabic, Latin American Spanish, French, and English.
  • Ongoing support is available by telephone or video.

WVU Resources about Coronavirus

You can also find all the latest information at coronavirus.wvu.edu. If you have a specific question regarding general University procedures moving forward, please direct it to  coronavirus@mail.wvu.edu.  

External Coronavirus Resources


Stay Connected with The Carruth Center